Refund and Returns Policy
Refund Policy
Thank you for choosing to work with me. My intention is always to create experiences and offerings that are delivered with integrity, care, and deep respect for your journey. Please read the following refund policy carefully before making a purchase.
Digital Products & Recorded Content
All digital products, including but not limited to recorded meditations, energy forecasts, replays, downloads, and self-paced programs, are non-refundable.
Due to the nature of digital content and immediate access upon purchase, all sales are final.
Live Events, Workshops & Group Sessions
This includes live online or in-person events such as group meditations, mediumship nights, workshops, circles, and special events.
Refunds are available up to 48 hours before the scheduled start time of the event.
No refunds will be issued within 48 hours of the event.
If you are unable to attend, you may request to:
- Transfer your ticket to a future event (if applicable), or
- Receive access to a replay (if a replay is offered for that event).
Requests must be made in writing via email – shanel@fromtheheartandsoul.com
Mentorships, Communities & Ongoing Programs
For mentorship programs, membership communities, or multi-session containers:
Payments are non-refundable once the program has begun.
If a payment plan is selected, you are responsible for completing all payments, even if you choose to stop participating.
These containers involve energetic preparation, limited spaces, and ongoing support, which cannot be undone once initiated.
One-on-One Sessions
For private sessions (such as intuitive readings, healing sessions, or mentorship calls):
Cancellations or rescheduling requests must be made at least 24 hours in advance.
Sessions canceled with less than 24 hours’ notice, or missed appointments, are non-refundable.
This policy honors the time, preparation, and energetic space held for each client.
Energetic & Personal Responsibility Disclaimer
Spiritual and energetic work is deeply personal and subjective. Results, insights, and experiences will vary from person to person. By purchasing any service or product, you acknowledge that:
You are responsible for your own experience, integration, and outcomes.
Spiritual services are not a substitute for medical, psychological, or legal care.
Refunds will not be issued based on personal interpretation, expectations, or outcomes of an experience.
Exceptional Circumstances
In rare and exceptional circumstances, refund requests may be considered at my sole discretion. These are reviewed on a case-by-case basis and are not guaranteed.
Contact
If you have questions about this refund policy or need to submit a request, please contact:
Email: shanel@fromtheheartandsoul.com
By completing a purchase on this website, you agree to this Refund Policy in full.
Last updated: January 2026